Frequently asked questions.
How do I know they are safe and private?
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Your memories are stored securely in our state-of-the-art cloud servers. We understand the importance of privacy and security for your cherished memories. Therefore, we employ advanced encryption and security protocols to ensure your data is protected. Only you have access to your memories, and we do not share your data with any third parties. Regular security audits and compliance with industry-standard privacy regulations further safeguard your memories.
What if I want to cancel my Dott account?
We respect your decision if you choose to cancel your Dott account. Upon cancellation, you will have the option to download all your memories to your personal storage device. We provide a grace period to ensure you have enough time to securely transfer all your data. After this period, your memories will be permanently deleted from our servers, in line with our privacy policy and commitment to data security.
When I create a Capsule for someone, what is a Gift Date and what does it look like when someone receives their Capsule?
A Capsule is a unique feature of Dott, allowing you to compile memories and messages to be sent to someone on a specific future date, known as the gift date. When creating a Capsule, you choose this date, which can be a birthday, anniversary, or any significant occasion. Upon the gift date, the recipient receives a beautifully designed notification inviting them to view their Capsule. The experience is akin to opening a digital time capsule, filled with memories and messages curated just for them. The recipient then downloads the Dott app and a copy of their Capsule is stored in their app for up to a year free of charge. They will not be charged to have their Capsule after a year until it exceeds the free storage tier and then at which point they will need to upgrade their service. If they do not wish to upgrade their service, they can download all memories onto their local device.
How do I delete my account and data?
Please send an email from the account you registered with to info@thedottapp.com requesting deletion of your account and data. Please note that it may take up to 30 days to complete this request.
What is a Dott Capsule?
A Dott Capsule is a digital time capsule created by your loved ones. It’s filled with messages, photos, videos, and memories intended to be shared with you at a special moment.
How do I open my Dott Capsule?
Simply follow the link sent to your email or mobile number. You’ll need to enter a unique code provided in the message to unlock your Capsule.
Can I share the contents of my Capsule with others?
We’re working hard on allowing Capsule recipients to share their Capsules with others, but we do not currently offer this functionality.
What if I have trouble accessing my Capsule?
If you encounter any issues, don’t worry! Our support team is here to help. You can reach out to us via info@thedottapp.com, and we’ll get you sorted out in no time.
Can I add my own content to the Capsule?
Currently, only the creator of the Capsule can add content. However, you can create your own Capsule to share your memories and messages with others!
How secure is my Capsule?
Your privacy is our priority. All data is encrypted and securely stored, ensuring that only you and the creator can access the Capsule’s contents.
When will I be able to access my Capsule?
The creator of the Capsule sets the release date. You’ll be notified as soon as it’s available for you to open.
Can I save the contents of my Capsule?
Yes, you can download and save all the files from your Capsule to your personal device, ensuring you have these memories forever.
What types of files can be included in a Capsule?
A Capsule can contain a variety of files, including photos, videos, audio messages, and written notes, making it a rich and diverse memory collection.
